Customer Terms of Service & Telehealth Consent

Globally Portable Form with Country-Specific Annex

PLEASE READ THESE TERMS CAREFULLY. These Customer Terms of Service & Telehealth Consent (the “Agreement”) form a legally binding contract between you (“you” or “Customer”) and Awayward, Inc., a Delaware corporation (“Awayward,” “we,” “us,” or “our”). By creating an account, downloading, accessing, or using the Awayward mobile application or website (collectively, the “Platform”), or by checking the box indicating acceptance, you agree to be bound by this Agreement, the Country Annex (as defined below) applicable to the country in which you are then located, and the documents incorporated by reference.

IMPORTANT — PLATFORM-ONLY SERVICE; NO MEDICAL ADVICE FROM AWAYWARD; INDEPENDENT FOREIGN-LICENSED PROVIDERS; ARBITRATION & CLASS-ACTION WAIVER (SECTION 21). Awayward is a technology platform vendor. Awayward does not practice medicine, does not employ healthcare providers, and does not provide medical care, diagnosis, treatment, advice, or opinion. All clinical services are provided by independent, third-party healthcare professionals licensed to practice in the country in which you are then located (each, a “Provider”). Section 21 contains a binding arbitration clause and class-action waiver that affect your legal rights.

1. Eligibility and Geographic Scope

1.1 Eligibility. To use the Platform you must: (a) have attained the applicable age of majority in the jurisdiction in which you are then physically located (or, if you are acting on behalf of a minor dependent, qualify and act as a Family Sponsor or Guardian under Section 1.5A); (b) have the legal capacity to enter into this Agreement; (c) be physically located in a country in which Awayward then offers services (the “Service Territory”) at the time of any consultation; and (d) provide accurate identity, contact, and travel information at registration. By accepting this Agreement you represent and warrant that you satisfy each of the foregoing requirements.

1.2 Service Territory; Country-Specific Annex. The Service Territory is comprised of the country or countries described in an annex that includes country-specific provisions (each a “Country Annex”). Awayward may, in its sole discretion, expand, modify, or restrict the Service Territory from time to time. The Country Annex applicable to the country in which you are then physically located is deemed incorporated into this Agreement and governs the country-specific terms set out therein, including with respect to invoicing, data protection, dispute-resolution forum for clinical claims, and prescription requirements. Additional Country Annexes may be appended from time to time without re-execution of this Agreement.

1.3 Not for Use in Your Country of Origin (where prohibited). Consultations on the Platform are intended for use while you are physically outside your country of origin or your country of primary medical care. Providers on the Platform are not licensed to practice medicine in any jurisdiction other than the country in which they are licensed and from which they render services. A consultation initiated by you while physically located in a country in which the acting Provider is not licensed may violate the medical-practice laws of that country and may have other legal or insurance consequences for you. You are responsible for understanding the applicable rules in your country of origin. THE PLATFORM IS NOT INTENDED FOR USE WHILE YOU ARE PHYSICALLY LOCATED IN THE UNITED STATES OR ANY OTHER JURISDICTION IN WHICH THE ACTING PROVIDER IS NOT LICENSED. Awayward reserves the right to block, suspend, or terminate access for any account that we determine, in our reasonable discretion, is being used in violation of this Section 1.3.

1.4 Not for Emergencies. THE PLATFORM IS NOT FOR MEDICAL EMERGENCIES. If you are experiencing a medical emergency or a life-threatening condition, do not use the Platform. Contact local emergency services. Awayward and the Providers are not equipped to deliver emergency or urgent on-site care, and reliance on the Platform in an emergency may result in death, serious injury, or worsening of a medical condition.

1.5 Pediatric Care; Local-Law Limitations. Where a consultation is requested in respect of a Customer who has not attained the applicable age of majority in the jurisdiction in which the Customer is then physically located (a “Minor”), the consultation may be initiated only by a Family Sponsor or Guardian in accordance with Section 1.5A. Any clinical action with respect to a Minor — including the appropriateness of telehealth for the Minor’s condition, the scope of consultation (which may be limited to second-opinion or informational scope where local law or clinical judgment so requires), and the issuance of any prescription — is made at the sole discretion of the acting Provider and is subject to the pediatric clinical-practice, licensing, prescribing, and parental-consent rules applicable in the Service Territory.

1.5A Family Sponsor and Guardian Accounts. The Platform supports two related mechanisms by which an adult Customer (the “Family Sponsor” or “Guardian,” as applicable) may use the Platform on behalf of a Minor: (a) a Family Sponsor may purchase a Care Package or As-Needed consultation that covers one or more Minor dependents enrolled under the Family Sponsor’s account; and (b) a Guardian holding lawful guardianship (or, in jurisdictions that so provide, parental responsibility) over a Minor may book consultations on behalf of the Minor and, subject to Platform-configured access controls, manage the Minor’s clinical-content access. By using the Family Sponsor or Guardian features, you represent and warrant that you are the lawful Family Sponsor or Guardian of the Minor, and you expressly: (i) assume responsibility, on behalf of the Minor, for the consents, acknowledgments, and representations made under this Agreement, including the Telehealth Informed Consent in Section 7 and the Cross-Border Data Transfer Consent in Section 8.3; (ii) agree to indemnify and hold harmless Awayward in accordance with Section 14 with respect to your use of the Platform on behalf of the Minor; and (iii) acknowledge that any clinical service to the Minor remains subject to the acting Provider’s clinical judgment as described in Section 1.5. The Platform applies the age of majority then in effect for the Service Territory and supports the orderly transition of a Minor’s account to the Minor upon attainment of that age, in accordance with the configuration of the Platform.

2. Nature of the Service; No Doctor-Patient Relationship with Awayward

2.1 Awayward as Technology Platform Vendor; Disclosed Payment Agent for Providers. Awayward operates strictly as a technology platform vendor and a limited-purpose disclosed payment agent for Providers. Awayward provides software, communication, scheduling, identity-verification, recordkeeping, and related technology services that enable Customers to be matched with independent Providers, and acts as a limited-purpose disclosed payment agent on behalf of each Provider for the limited purpose of collecting Provider professional fees from Customers and remitting them to Providers. Awayward does not arrange, coordinate, contract for, finance, sell, or resell clinical or medical services; Awayward does not own, control, or take title to Provider professional fees at any time; and Awayward does not provide direct clinical guidance, medical advice, healthcare services, diagnoses, or treatments. No use of the Platform creates a doctor-patient or other clinical relationship between you and Awayward. The country-specific legal characterization of the agency relationship is set forth in the applicable Country Annex.

2.2 Independent-Contractor Providers. All Providers on the Platform are individually licensed healthcare professionals (or, where applicable, professional clinics of which a licensed Provider is the principal) who serve as independent contractors. Providers are not employees, agents, partners, joint venturers, or affiliates of Awayward. Awayward does not control, direct, or supervise the manner in which any Provider exercises clinical judgment, conducts a consultation, makes a diagnosis, prescribes a medication, or otherwise renders professional services. Awayward is not responsible or liable for any clinical work, medical decision, diagnosis, treatment, prescription, advice, opinion, omission, error, malpractice, or outcome resulting from a consultation with a Provider on the Platform.

2.3 Doctor-Patient Relationship. Your clinical relationship is with the individual Provider who renders services to you. The Provider — not Awayward — is solely responsible for the clinical aspects of your care, including credentialing, the standard of care, the determination of medical necessity, the issuance and content of prescriptions, the maintenance of clinical records, and continuity of care.

2.4 Pass-Through of Provider Terms. All clinical-services terms and contractual obligations relating to the provision of healthcare services pass through directly to the individual Provider. You acknowledge and agree that (a) your clinical relationship is with the Provider, not Awayward; and (b) Provider-specific terms, including any Provider informed-consent forms, telehealth-consent disclosures, and privacy notices presented to you within the Platform, govern the clinical aspects of your care. To the extent of any conflict between this Agreement and a Provider-specific term concerning the clinical aspects of care, the Provider-specific term governs as between you and the Provider.

2.5 AI-Enabled Informational and Trip-Preparation Tools. The Platform may include optional artificial-intelligence-enabled features such as general informational content, chat support, trip-preparation tools, and personalized informational content (collectively, “AI Tools”). AI Tools are provided for general informational and navigational purposes only and do not provide symptom triage, clinical-severity assessment, diagnosis, treatment, or any other clinical output. AI Tools do not constitute medical advice, diagnosis, or treatment, are not a substitute for consultation with a licensed healthcare professional, and may produce inaccurate, incomplete, or out-of-date information. You should not rely on AI Tools in making any health decision and should always consult a Provider or other qualified professional before acting on any AI Tool output.

3. Description of Services

3.1 Platform Services. Subject to your compliance with this Agreement, Awayward grants you access to: (a) account registration and identity verification; (b) Provider matching — under which Awayward assigns an available Provider to your consultation based on availability, language, clinical need, and other operational factors, including, where available, the ability to request continuity with a Provider previously assigned to you; (c) scheduling and intake tools; (d) secure synchronous video, audio, and asynchronous messaging communication features; (e) electronic delivery of consultation summaries, and the Provider’s upload of informational copies of prescription details for the Customer’s reference (the prescription itself remains issued and transmitted by the Provider outside the Platform as described in Section 3.4); (f) payment-collection services in Awayward’s capacity as limited-purpose disclosed payment agent for Providers in respect of Provider professional fees, plus payment-processing for the separate fees payable to Awayward; (g) optional informational and trip-preparation AI Tools as described in Section 2.5, with no symptom triage or clinical-severity output at launch; (h) integration with third-party laboratory and ancillary services where available; (i) Care Package purchase, balance management, and entitlement tracking; and (j) such other features as Awayward may make available from time to time (collectively, the “Services”). The Services do not include the dispensing or delivery of medications, the issuance or transmission of prescriptions as a legally operative document, or the arrangement, coordination, or financing of clinical services. The Customer does not browse or select Providers from a directory; Awayward does not operate a Provider directory in which Customers select among Providers.

3.2 Asynchronous Messaging Window. Each completed synchronous consultation includes a fourteen (14) calendar-day window of asynchronous (non-real-time) messaging with the same Provider for matters limited to the same episode of care (such as prescription unavailability, worsening of symptoms, or follow-up questions directly related to the initial consultation). The determination of what constitutes the “same episode of care” is made in the sole discretion of the acting Provider. Asynchronous messaging is not a substitute for a new consultation, and the Provider may, in his or her clinical judgment, require you to schedule a new consultation, refer you to in-person care, or decline to respond if the inquiry falls outside the same episode of care.

3.3 Scope of Care; Excluded Services. Telehealth services available through the Platform are limited to those clinical conditions that, in the judgment of the acting Provider, can be appropriately evaluated and managed by remote audio-video consultation. The Services exclude, without limitation: (a) emergency or urgent on-site care; (b) services requiring physical examination, in-person procedures, surgery, imaging, or laboratory work performed by the Provider; (c) issuance of prescriptions for substances that, under applicable law of the country in which the Provider is licensed, may not be prescribed via telemedicine; (d) ongoing primary-care relationships extending beyond the duration of your travel in the Service Territory; and (e) prescribing of controlled substances, which is absolutely prohibited through the Platform regardless of jurisdiction or Provider credential.

3.4 Prescriptions Issued and Transmitted Outside the Platform; Platform-Uploaded Informational Copy. A Provider may, in his or her professional judgment and in accordance with applicable law of the country in which the Provider is licensed, issue a prescription. The legally operative prescription is issued and transmitted by the Provider directly to you outside the Platform (e.g., by telephone call to a pharmacy, by email, by messaging application, or by such other lawful means as the Provider determines). The Platform does not issue or transmit the legally operative prescription. As a convenience for your review, the Provider may upload to the Platform an informational copy of the prescription details (medication, dose, instructions, and pharmacy-availability information); that informational copy is part of the clinical content covered by your consent in Section 8.4 and is informational only — it is not a substitute for the lawful prescription itself. You acknowledge and agree that: (a) prescriptions issued by Providers are valid in the country in which the Provider is licensed and are not generally fillable at pharmacies in other countries; (b) Awayward does not dispense, deliver, or guarantee the availability of any medication, and does not select, recommend, or endorse any pharmacy; (c) any pharmacy or pharmacy-delivery service you use is selected by you (or by the Provider in his or her clinical judgment) and is independent of Awayward; and (d) Awayward bears no responsibility for the issuance, transmission, content, or fulfillment of any prescription, for medication availability, dispensing errors, delivery, side effects, or related matters. The Provider is solely responsible for the lawful issuance and transmission of prescriptions.

3.5 Care Continuity. You acknowledge that the Services are designed for episodic care during international travel and are not a substitute for an ongoing relationship with a primary-care provider. You should share any clinical documentation produced through the Platform with your primary-care provider and other treating clinicians. Awayward does not provide post-trip follow-up, care continuity, or care coordination outside of the asynchronous messaging window described in Section 3.2.

4. Products and Payment

4.1 Two Product Flows: Care Package and As-Needed. The Platform makes the Services available through two distinct product flows:

(a) Care Package. A pre-paid, trip-window package purchased from Awayward before or during your trip. The Care Package includes (i) Platform access for the trip window and (ii) an entitlement to a defined number of consultations during the window at no incremental out-of-pocket cost to you (the “Included Consultations”). Care Package tiers (e.g., Week, Fortnight, Monthly, Trimester, Long Trip, Annual), prices, and the number of Included Consultations per tier are presented on the Platform at the time of purchase and may be updated from time to time. Care Package fees are paid to Awayward; they include the Platform fee component and a pre-paid Provider professional fee allowance to fund Included Consultations during the window.

(b) As-Needed. A single consultation purchased at the time you request care, available either (i) when you do not have an active Care Package or (ii) when you have used your Included Consultations and need an additional consultation (“Overage Consultation”). For an As-Needed consultation, you pay both the Platform fee and the Provider professional fee at the time of booking. The Overage Consultation rate may be discounted from the standard As-Needed rate at Awayward’s discretion.

4.2 Two-Component Pricing; Methodology. Whether you use Care Package or As-Needed, the Service is consideration for two distinct, separately-stated components: (a) the Provider professional fee, which is consideration for the clinical services rendered by the independent Provider and is owed by you to the Provider directly; and (b) the Platform fee, which is consideration for the technology and platform services rendered by Awayward and is owed by you to Awayward. The two components are economically independent. The Platform fee is set by Awayward and is not a function or percentage of, or otherwise determined by reference to, the Provider professional fee. The Provider professional fee for each consultation is the per-consultation amount determined under Awayward’s published methodology, which may vary based on objective parameters such as service type, geography, time of day, demand, Provider specialty, and partner program; the Provider professional fee is not set as a percentage of, or otherwise by reference to a percentage of, the Provider’s clinical fee, and the binding price for the Customer is the price displayed in the Platform at the time of booking. For Care Package, the Care Package price you pay to Awayward bundles the Platform fee for the trip window and a pre-paid Provider professional fee allowance for the Included Consultations; the price you pay for the Care Package is Awayward’s commercial pricing decision and is not the same as the Provider professional fee paid to the acting Provider. The Provider receives the Provider professional fee at the rate Awayward and the Provider have agreed for the consultation type, regardless of (i) whether the consultation is funded from Care Package balance, As-Needed direct-pay, or a partial sponsor; or (ii) the Care Package price you paid Awayward.

4.3 Currency. Customer-facing prices are displayed and billed in U.S. dollars (USD) at launch. Provider payouts are made in USD or in the local currency of the Service Territory at the Provider’s election in the Platform. Where currency conversion is required between the Customer-facing currency and the Provider payout currency, Awayward applies a published reference exchange rate plus an FX and payment-processing margin retained by Awayward; the conversion methodology and any margin are disclosed at booking and in the applicable Country Annex.

4.4 Awayward as Limited-Purpose Disclosed Payment Agent for Providers. When you book a consultation (or, in the Care Package flow, when you initiate an Included Consultation that draws on your Care Package balance), you authorize Awayward and its third-party payment processors to apply the Provider professional fee for that consultation. With respect to the Provider professional fee, Awayward acts solely as a limited-purpose disclosed payment agent on behalf of the Provider, collecting (or, for Care Package, applying from your pre-paid balance) the Provider professional fee in the Provider’s name and remitting it to the Provider in accordance with Awayward’s arrangements with the Provider. Provider professional fees are not the property or revenue of Awayward; Awayward holds collected Provider professional fees only as agent for the Provider and not on its own account. The collection of Provider professional fees by Awayward in this capacity does not make Awayward a provider, contractor, or financier of clinical services. The country-specific legal characterization of the agency relationship is set forth in the applicable Country Annex.

4.5 Care Package — Specific Mechanics; One Invoice for the Clinical Service. When you purchase a Care Package, you are buying from Awayward (i) Platform access for the trip window and (ii) the right to draw up to the Included Consultations from a Provider during that window. You are not buying clinical services from Awayward; Awayward does not provide clinical services. When you initiate an Included Consultation, the acting Provider provides the clinical service to you, and the Provider professional fee for that consultation is funded from your pre-paid Care Package balance and is paid by Awayward to the Provider in Awayward’s capacity as the Provider’s disclosed payment agent for that purpose. Only one invoice is issued for the clinical service, and it is the Provider-to-Customer invoice (you, as the Customer, are the patient and the recipient on that invoice). Awayward is not the recipient on the Provider’s clinical-service invoice; the country-specific invoicing form is set forth in the applicable Country Annex.

4.6 Overage Consultations; Partial Sponsorship; Insurer-Sponsored Access. (a) Overage Consultations are charged at the Overage rate disclosed in the Platform at the time of booking (which may be discounted from the standard As-Needed rate). The Provider professional fee for the Overage Consultation is collected from you and remitted to the Provider via the same disclosed-payment-agent mechanic as the As-Needed flow. (b) If a corporate, study-abroad, hospitality, or other organizational sponsor (a “Sponsor”) has paid Awayward to make some or all of the Service available to you (whether on a fully-funded or partially-funded basis), the Sponsor’s funding will be applied to the Provider professional fee and/or Platform fee for your consultation in accordance with the arrangements between Awayward and the Sponsor; if any portion of the consultation is your responsibility, you will be charged that amount at the time of booking via the disclosed-payment-agent mechanic. (c) If a travel insurer (an “Insurance Partner”) has paid Awayward an access fee under which your consultation is covered or partially covered, the Insurance Partner’s funding will be applied analogously. In all such cases, the Provider receives the Provider professional fee at the rate agreed between Awayward and the Provider for the consultation type, the Provider issues the invoice to you as the patient (subject to applicable Country Annex specifics), and Awayward acts in its capacity as disclosed payment agent for the Provider with respect to the Provider professional fee. The Sponsor and Insurance Partner arrangements are commercial matters between Awayward and the Sponsor or Insurance Partner; you are not a party to them and they do not modify this Agreement except to the extent expressly stated in any partner-specific addendum or member-facing summary that you have separately accepted.

4.7 Refunds; Cancellations. (a) As-Needed and Overage Consultations: Cancellation and refund policies are presented in the Platform at the time of booking. As a general matter, cancellations made at least one (1) business day in the Service Territory before the scheduled consultation are eligible for a full refund of both the Provider professional fee and the Platform fee; cancellations made within one (1) business day of the scheduled consultation may be subject to a partial-refund or no-refund policy as disclosed at booking. Provider no-shows entitle you to a full refund of both the Provider professional fee and the Platform fee. Refunds of the Provider professional fee are processed in Awayward’s capacity as disclosed payment agent for the Provider. (b) Care Package: A Care Package is non-refundable once purchased and is consumable only during the trip window for which it is purchased; unused Included Consultations expire at the end of the trip window and are not refundable. Notwithstanding the foregoing, you are entitled to a pro-rata refund of the unused balance of the Care Package if (i) Awayward fails to provide an available Provider within one (1) business day in the Service Territory of a consultation request that you make in good faith during the trip window (with best-efforts response on non-business days), for a duration that materially impairs your ability to use the Care Package; (ii) Awayward materially fails to deliver the Platform Services for a duration that materially impairs your ability to use the Care Package; or (iii) other circumstances exist that, in Awayward’s reasonable discretion, warrant a refund. Refund decisions outside the foregoing are at Awayward’s sole discretion. Refund disputes for clinical reasons (e.g., dissatisfaction with a Provider’s clinical judgment) are addressed in the first instance through the Provider’s own complaint procedures, with such recourse before the appropriate medical-arbitration or regulatory authority of the country in which the Provider is licensed as applicable law affords.

4.8 No Off-Platform Direct-Pay Solicitation by Providers; Awayward Availability Programs Permitted. No Provider may require or collect any retainer, deposit, or upfront payment from you for clinical services outside the payment-collection mechanism described in Section 4.4. If a Provider requests any such direct payment for clinical services outside this mechanism, you should refuse the request and report it to Awayward at the contact address in Section 25. The foregoing does not restrict Awayward from offering, in its discretion and from time to time, Provider-side retainer or guaranteed-availability programs (for example, during peak-demand periods such as holiday windows). Those programs are commercial arrangements between Awayward and the Provider, funded from Awayward’s own account, and do not require any payment by you outside the Platform.

5. Insurance

5.1 No Insurance Coverage by Awayward. AWAYWARD IS NOT AN INSURANCE COMPANY, IS NOT A LICENSED INSURANCE PRODUCER, AND DOES NOT PROVIDE OR UNDERWRITE INSURANCE OF ANY KIND. Any insurance products that may be referenced on, or made available through, the Platform — including travel medical insurance, evacuation coverage, or trip insurance — are arranged solely through third-party licensed brokers and carriers (each, an Insurance Partner) and are subject to the terms and conditions of those Insurance Partners. Awayward does not guarantee coverage or claim outcomes.

5.2 Direct-Pay Model; Customer Responsibility for Insurance Submissions. The Services are offered on a direct-pay basis (whether direct-pay by you, Sponsor-funded, or Insurance Partner-funded under a partner arrangement to which Awayward is a party). Awayward does not bill, file claims with, or accept assignment of benefits from any U.S. or other insurer (whether a health plan, Medicare, Medicaid, TRICARE, a travel-medical insurer, or any commercial carrier), except where Awayward has expressly entered into a billing arrangement with a specific Insurance Partner under a partner master agreement (in which case the Awayward-to-Insurer billing operates between Awayward and that Insurance Partner only, and does not entail your assignment of benefits). To the extent any insurer may reimburse you for Services received, you are responsible for submitting any claim directly to the carrier.

5.3 Documentation You May Use for Insurance Reimbursement. Awayward does not generate U.S.-formatted superbills or other U.S.-formatted insurance-billable documentation. On request, however, you may receive (a) the Provider’s tax invoice in the form required by the law of the country in which the Provider is licensed (the local-form invoice as set forth in the applicable Country Annex), and (b) a standardized consultation-summary PDF generated from the Platform containing the data fields most commonly required by international travel insurers for non-U.S. reimbursement, including date of consultation, Provider name and license number, Service Territory, diagnosis or chief complaint, treatment summary, ICD-equivalent code if generated, and fee paid. Awayward does not guarantee that any insurer will accept the consultation-summary PDF or any other documentation as sufficient for reimbursement, and you use the documentation at your own risk and expense. Awayward makes no representation or warranty regarding the eligibility of any fee for any insurance reimbursement.

5.4 Country-Specific Tax Invoicing. The Provider will issue an electronic or paper invoice in the form required by the law of the country in which the Provider is licensed; the applicable form is set forth in the applicable Country Annex. Awayward does not itself issue an invoice for the Provider professional fee.

6. Account; Identity Verification; Eligibility for Care

6.1 Account Registration. To use the Services you must create an account, provide accurate and complete registration information (including legal name, date of birth, country of citizenship, government-issued identification, contact information, and current geolocation), and keep that information current. Where you act as a Family Sponsor or Guardian, you must also provide the information required by the Platform with respect to each enrolled Minor dependent. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

6.2 Identity and Location Verification. You consent to identity verification, document verification, and geolocation checks (including IP address and device-based geolocation) to confirm your identity, age, and physical presence in the Service Territory. Awayward may decline to provide Services, suspend access, or terminate your account if any of these checks fail or if Awayward has a reasonable belief that you are using the Platform in violation of this Agreement or applicable law.

6.3 Clinical Eligibility. Awayward does not determine clinical eligibility. The acting Provider determines, in his or her sole clinical judgment, whether your condition can be appropriately addressed by telehealth and may, at any time, decline or terminate a consultation and refer you to in-person care. Refusal of a Provider to render services on clinical grounds shall not give rise to any liability of Awayward.

7. Telehealth Informed Consent

You acknowledge and consent to the following with respect to receiving telehealth services through the Platform:

• Nature of Telehealth. Telehealth involves the use of electronic communications technology to enable a healthcare provider at one location to provide healthcare services to a patient at another location, including via real-time audio-video, asynchronous messaging, and store-and-forward technology.
• Foreign-Licensed Providers. The Provider rendering services to you is licensed to practice medicine in the country in which you are then physically located and is not, in general, licensed to practice medicine in your country of origin. Professional licensing, scope of practice, standard of care, and continuing-education requirements may differ between countries.
• Benefits. Telehealth may provide more efficient access to care, eliminate the need for travel to a clinical facility, and allow access to providers fluent in your language during international travel.
• Risks and Limitations. Telehealth has limitations, including: the inability to perform a physical examination; reliance on the patient’s self-report; potential for technology failures, delays, or inadequate audio-video quality; potential for misdiagnosis or missed diagnosis; and limitations on the issuance of certain prescriptions, including the absolute prohibition on prescribing controlled substances through the Platform. The Provider may determine that telehealth is not appropriate for your condition and may refer you to in-person care.
• Confidentiality and Privacy; Two-Tier Data Architecture. Reasonable measures will be taken to protect the confidentiality of your information, but no electronic communication is fully secure. Your information is processed under a two-tier architecture: (a) clinical record data (your formal clinical record under applicable law of the country in which the Provider is licensed) is maintained by the Provider on Provider-controlled systems located in that country, with the Platform serving as a communication and note-capture layer that the Provider may use as input to the Provider’s clinical-record system; and (b) platform and account data (registration, identity verification, geolocation, payment, asynchronous messaging content, AI Tool inputs and outputs, customer support communications, intake forms, and other information you provide to the Platform) is processed by Awayward on infrastructure located in the United States, subject to the cross-border transfer disclosures and consents in Section 8 and the applicable Country Annex.
• Right to Withhold or Withdraw Consent. You may withhold or withdraw consent at any time without affecting your right to future care, except that your withdrawal of consent does not apply retroactively and does not affect actions already taken in reliance on your consent.
• Recordkeeping; Where Your Clinical Record Lives. The Provider — not Awayward — maintains your clinical record of the consultation, on the Provider’s own systems located in the country in which the Provider is licensed, in accordance with the law of that country. The Awayward Platform is a communication and note-capture layer; it is not the official clinical record system. Any clinical content that passes through the Platform (including consultation notes, prescription-detail uploads under Section 3.4, and asynchronous-messaging content within the window described in Section 3.2) is incorporated into the Provider’s clinical record by the Provider as required by applicable law within the timeframe established in the Provider’s own protocols. Awayward’s only obligation as a processor with respect to such content is to make Platform content extractable and exportable for the Provider; Awayward does not itself transcribe or transfer content into the Provider’s clinical-record system. You may request a copy of your clinical record from the Provider directly at any time. Requests to exercise rights of access, rectification, cancellation, opposition, or other data-subject rights with respect to clinical-record data run through the Provider as the applicable-law data controller for that data; requests with respect to the platform/account data Awayward holds run through Awayward (Section 8).
• Choice of In-Person Care. You may choose at any time to seek in-person care with a third party independent provider instead of telehealth.

BY ACCEPTING THIS AGREEMENT, YOU EXPRESSLY CONSENT TO RECEIVE HEALTHCARE SERVICES VIA TELEHEALTH FROM A FOREIGN-LICENSED PROVIDER AND TO THE PROCESSING OF YOUR HEALTH INFORMATION (INCLUDING SENSITIVE PERSONAL DATA) AS DESCRIBED IN THIS AGREEMENT, THE APPLICABLE COUNTRY ANNEX, AND THE AWAYWARD PRIVACY NOTICE.

8. Privacy; Data Protection; Cross-Border Transfers

8.1 Privacy Notice. Awayward’s collection, use, processing, disclosure, and storage of your personal information are described in the Awayward Privacy Notice, available at awayward.com/privacynotice, which is incorporated by reference. The Privacy Notice describes, among other things, the categories of personal information we collect, the purposes for which we use it, the categories of third parties with whom we share it (including Providers, payment processors, AI Tool service providers, hosting providers, Sponsors, and Insurance Partners), and the rights you have with respect to your personal information.

8.2 Country-Specific Data Protection. Where the law of the country in which you are physically located applies to the processing of your personal data, that processing is governed by that law and the additional disclosures set forth in the applicable Country Annex. Each Country Annex sets forth, with respect to the applicable Service Territory, the country-specific data-protection regime, the country-specific privacy notice or aviso required by local law, and the procedures for exercising your country-specific data-subject rights.

8.3 Cross-Border Data Transfers to the United States; Express Consent. You acknowledge and expressly consent in writing to the transfer, storage, and processing of your platform and account data outside the country in which you are located at the time of collection, specifically including transfer to and storage on infrastructure located in the United States of America. The categories of recipients of such transfers include: (a) Awayward and its affiliates; (b) U.S.-based cloud infrastructure providers (including hosting, storage, backup, and content-delivery providers); (c) U.S.-based subprocessors that provide identity verification, fraud prevention, payment processing, customer support, analytics, and AI Tool services on Awayward’s behalf; (d) Sponsors and Insurance Partners to the extent of any sponsored or insurer-funded use of the Services and as further described in any partner-specific summary; and (e) such other categories of recipients as are identified in the Privacy Notice. You acknowledge that the United States may not have been determined by the authorities of your country of physical location to provide a level of personal data protection equivalent to that provided by such country’s law, and that Awayward addresses this by imposing on each recipient, by contract, obligations to maintain technical and organizational measures and data-handling practices substantially equivalent to those required by applicable law. You retain your rights under applicable data-protection law with respect to platform and account data Awayward holds; the procedures for exercising those rights are set forth in the Privacy Notice and the applicable Country Annex.

8.4 Provider Clinical Records; In-Country Localization; Customer Consent to Platform Storage of Clinical Content. Your formal clinical record (the record of clinical encounters required to be maintained under the law of the country in which the Provider is licensed) is maintained by the Provider on Provider-controlled systems located in that country, under that country’s law. The Provider is the data controller of clinical-record data under applicable law. Awayward does not operate a clinical-record system of record with respect to your clinical record. You expressly consent to Awayward’s storage and processing on the Platform of clinical content that passes through the Platform — including consultation notes, prescription information uploaded by the Provider pursuant to Section 3.4, asynchronous-messaging content, AI-Tool inputs and outputs, and other clinical content (collectively, “Platform Clinical Content”) — for the purposes of (a) facilitating communication between you and the Provider; (b) enabling the Provider to incorporate the content into the Provider’s own clinical-record system as required by applicable law; and (c) Awayward’s operational use of the Platform. The Platform is a communication and note-capture layer; it is not the formal clinical record system and does not constitute the legally required clinical record under applicable law. To the extent any Platform Clinical Content transits the Platform, Awayward processes it as a processor on behalf of the Provider, only to the extent necessary to operate the Platform; the Provider — not Awayward — is responsible for transcribing or copying the relevant Platform Clinical Content into the Provider’s clinical-record system within the timeframe established in the Provider’s own protocols. Awayward’s sole obligation with respect to such content is to make it extractable and exportable for the Provider. Your relationship with the Provider with respect to clinical-record data is governed by the Provider’s own privacy notice, and rights of access to that record run through the Provider directly.

8.5 No HIPAA Application. Awayward is not a HIPAA “covered entity” or “business associate” under the U.S. Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) with respect to the Services rendered through the Platform by foreign-licensed Providers. References to HIPAA-style protections elsewhere in marketing materials, if any, are descriptive of Awayward’s voluntary security practices, not legal compliance commitments.

8.6 AI Tools; Distinct Processing Purpose; De-Identified and Aggregated Data; Granular Consent for Identifiable Training. To the extent Awayward uses artificial intelligence, machine learning, or similar technologies to process your personal data — including for content moderation, language translation, fraud detection, platform improvement, and the optional informational and trip-preparation AI Tools described in Section 2.5 — such processing is a distinct processing purpose described in detail in the Privacy Notice. AI Tools may be operated by Awayward or by U.S.-based subprocessors and are run on U.S. infrastructure. AI Tool inputs and outputs that are part of the clinical encounter (including outputs reviewed or relied upon by a Provider) are part of the Platform Clinical Content subject to Section 8.4 and are incorporated by the Provider into the Provider’s clinical record. Awayward reserves the right to use platform and clinical content that has been irreversibly de-identified, aggregated, and anonymized for product improvement, AI and machine-learning training (including for the development of an international care model), internal analytics, and aggregate research and publication. The de-identification described in the preceding sentence shall be irreversible, and Awayward shall not sell clinical-content-derived data. Awayward will not use your sensitive personal data, in identifiable form, to train third-party general-purpose AI models without your separate, granular consent.

9. License to the Platform; Acceptable Use

9.1 License. Subject to your compliance with this Agreement, Awayward grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your personal, non-commercial use to obtain the Services. All rights not expressly granted are reserved by Awayward and its licensors.

9.2 Acceptable Use. You agree not to: (a) use the Platform for any unlawful purpose or in violation of any applicable law; (b) impersonate any person or misrepresent your identity, age, citizenship, or location; (c) use the Platform to obtain prescriptions you do not need or to divert medications; (d) decompile, reverse engineer, scrape, copy, or attempt to derive the source code of the Platform; (e) use any robot, spider, or other automated means to access the Platform; (f) interfere with the operation of the Platform or the security of any account; (g) record, copy, or distribute the contents of any consultation without the express written consent of the acting Provider and Awayward (and, where applicable, the consent of any other participant); (h) upload or transmit any material that is unlawful, defamatory, infringing, or invasive of privacy; or (i) circumvent any geographic, eligibility, or technical restriction.

9.3 User Content. You may upload information, images, documents, or other content to the Platform (“User Content”). You retain ownership of your User Content. You grant Awayward and its service providers a worldwide, royalty-free, sublicensable, transferable license to host, store, process, transmit, display, and otherwise use User Content as necessary to provide the Services and to perform Awayward’s obligations under this Agreement and the Privacy Notice. You represent and warrant that you have all rights necessary to grant this license and that your User Content does not violate this Agreement or applicable law.

10. Intellectual Property

All right, title, and interest in and to the Platform — including all software, content, design, text, graphics, logos, trademarks, and the look and feel of the Platform — are owned by or licensed to Awayward and are protected by United States and international intellectual-property laws. “Awayward” and the Awayward logo are trademarks of Awayward. Nothing in this Agreement grants you any right, title, or interest in any trademark, service mark, logo, or trade name of Awayward.

11. Provider Matching; No Endorsement

Awayward assigns a Provider to each consultation based on availability, language, clinical need, and other operational factors. The Customer does not select a Provider from a directory; Awayward does not operate a Provider directory. After a Provider is matched to a consultation, Awayward will, on request, make available summary credentialing information for the assigned Provider (including name, licensure, specialty, and license-registry status), based on the Provider’s submitted credentialing data and applicable public registries. Where available, the Platform may enable you to request continuity with a Provider previously assigned to you. Awayward conducts commercially reasonable verification of Provider licensure but does not independently verify all clinical experience, training, or qualifications. Awayward does not endorse, recommend, or warrant any Provider, and the assignment of a Provider to your consultation does not constitute a recommendation.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. AWAYWARD EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. AWAYWARD DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT ANY DEFECTS WILL BE CORRECTED; OR THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AWAYWARD MAKES NO REPRESENTATION OR WARRANTY WITH RESPECT TO THE QUALIFICATIONS, ACTS, OR OMISSIONS OF ANY PROVIDER OR THE QUALITY, OUTCOME, OR APPROPRIATENESS OF ANY CLINICAL SERVICE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL AWAYWARD OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AWAYWARD’S AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE PLATFORM FEES PAID BY YOU TO AWAYWARD IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) US$100. NOTHING IN THIS AGREEMENT LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. NOTHING IN THIS SECTION 13 LIMITS THE LIABILITY OF ANY PROVIDER FOR THE PROVIDER’S OWN CLINICAL ACTS OR OMISSIONS, WHICH ARE THE PROVIDER’S SOLE RESPONSIBILITY.

14. Indemnification

To the maximum extent permitted by applicable law, you will indemnify, defend, and hold harmless Awayward and its affiliates and their respective directors, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your breach of this Agreement; (b) your User Content; (c) your violation of any law or any third-party right; (d) your use or misuse of the Platform or the Services; or (e) your use of the Platform on behalf of a Minor as a Family Sponsor or Guardian. Awayward will provide you with prompt notice of any such claim and reasonable cooperation, at your expense, in the defense thereof. You may not settle any claim that imposes any obligation on Awayward without Awayward’s prior written consent.

15. Term; Termination

This Agreement begins on your acceptance and continues until terminated. You may terminate this Agreement at any time by deleting your account and discontinuing use of the Platform. Awayward may terminate or suspend this Agreement (or your access to all or part of the Platform) at any time, with or without cause, with or without notice, including for violation of this Agreement, suspected fraud, or termination of the Service Territory. Sections 2, 4 (with respect to fees and refunds for prior consultations), 5, 8, 10, 12 through 16, and 18 through 22 survive termination.

16. Modification of Terms

Awayward may amend this Agreement from time to time. Material changes will be presented to you in the Platform with at least thirty (30) days’ advance notice (unless a shorter period is required to comply with applicable law). Your continued use of the Platform after the effective date of the changes constitutes your acceptance of the changes.

17. Notices

You consent to receive notices, disclosures, agreements, and other communications from Awayward electronically, including by email, in-app notice, or posting in the Platform. Notices to Awayward must be sent to legal@awayward.com (or to the postal address set forth in Section 23).

18. Mobile Application; Apple and Google Provisions

If you download the Platform from the Apple App Store or Google Play, the following additional terms apply: (a) this Agreement is between you and Awayward only, not Apple, Inc. or Google LLC; (b) Apple and Google have no obligation to provide maintenance or support; (c) Apple and Google are not responsible for product warranties, claims, or any third-party intellectual-property infringement claims; and (d) Apple and Google are third-party beneficiaries of this Agreement to the extent necessary to enforce their rights under their respective platform terms.

19. Force Majeure

Awayward will not be liable for any delay or failure to perform that is caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, pandemic, governmental action, internet or telecommunications outages, power failures, natural disasters, or third-party service failures.

20. Forum for Clinical Disputes

Any clinical malpractice or professional-conduct dispute between you and a Provider is governed by the law of the country in which the Provider is licensed and is subject to the jurisdiction of the medical-arbitration commission or other competent authority of that country. Awayward is not a party to and has no liability for such disputes.

21. Arbitration; Class-Action Waiver (U.S.-Style Commercial Disputes)

21.1 Arbitration. Any dispute arising out of or relating to this Agreement or the Platform Services (other than (a) clinical malpractice or professional-conduct disputes against a Provider, which are governed by Section 20; (b) actions for injunctive or equitable relief to enforce intellectual-property rights; or (c) small-claims-court matters), as between you and Awayward, shall be finally resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, by a single arbitrator, seated in Wilmington, Delaware, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

21.2 CLASS-ACTION WAIVER. YOU AND AWAYWARD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

21.3 Opt-Out. You may opt out of this Section 21 by sending written notice to legal@awayward.com within thirty (30) days after first accepting this Agreement, identifying your account and stating that you wish to opt out of arbitration.

22. Miscellaneous

22.1 Governing Law (Commercial Aspects). This Agreement, and any dispute arising out of or relating to its commercial aspects (the relationship between you and Awayward, distinct from your clinical relationship with the Provider), is governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, except as the applicable Country Annex otherwise provides for the country in which you are physically located. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

22.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

22.3 Entire Agreement. This Agreement, together with the Privacy Notice, the applicable Country Annex, and any partner-specific addenda or member-facing summaries you have separately accepted, constitutes the entire agreement between you and Awayward concerning the Platform and supersedes all prior agreements.

22.4 Assignment. You may not assign this Agreement without Awayward’s prior written consent. Awayward may assign this Agreement freely, including to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.

22.5 No Third-Party Beneficiaries. Except as expressly provided (including with respect to Apple and Google), there are no third-party beneficiaries of this Agreement. Without limiting the foregoing, Providers are not third-party beneficiaries of this Agreement, and your relationship with each Provider is governed by the Provider’s own terms.

22.6 Headings. Headings are for convenience only and do not affect interpretation.

23. Acceptance

BY CLICKING “I AGREE,” CHECKING THE BOX, OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT, INCLUDING THE TELEHEALTH INFORMED CONSENT IN SECTION 7, THE EXPRESS CROSS-BORDER DATA TRANSFER CONSENT IN SECTION 8.3, THE BINDING ARBITRATION AND CLASS-ACTION WAIVER IN SECTION 21, AND THE COUNTRY ANNEX APPLICABLE TO THE COUNTRY IN WHICH YOU ARE THEN PHYSICALLY LOCATED.

24. Contact

Awayward, Inc.
[Street Address]
[City, State ZIP], United States of America
Email: legal@awayward.com
Support: support@awayward.com

Annex – Mexico

This Annex applies in addition to the Customer Terms of Service & Telehealth Consent above when you are physically located in the United Mexican States. Capitalized terms used and not otherwise defined have the meanings given in the Customer Terms.

M-1. Mexican-Law Acronyms

CFDI (Comprobante Fiscal Digital por Internet); COFEPRIS (Comisión Federal para la Protección contra Riesgos Sanitarios); CONAMED (Comisión Nacional de Arbitraje Médico); LFPDPPP (Ley Federal de Protección de Datos Personales en Posesión de los Particulares); NOM (Norma Oficial Mexicana); RFC (Registro Federal de Contribuyentes); SAT (Servicio de Administración Tributaria).

M-2. Mexican Provider Licensure

Each Provider rendering services to you in Mexico holds an active Cédula Profesional issued by the Dirección General de Profesiones of the Secretaría de Educación Pública and is registered in the Registro Nacional de Profesionistas. Specialty Providers hold the applicable Consejo de Especialidad certification.

M-3. CFDI Invoicing

The Provider issues a CFDI 4.0 XML invoice for the Provider professional fee, naming you as the recipient (using your RFC if you provide one, or the SAT-permitted public RFC otherwise), in compliance with the Mexican Federal Tax Code, the Miscellaneous Tax Resolution then in effect, and applicable SAT criteria. The CFDI is signed with the Provider’s e.firma and Certificado de Sello Digital (CSD), validated and timestamped (timbrado) by the Provider’s Proveedor Autorizado de Certificación (PAC), and delivered to you (or to your tax representative) through the Platform. Awayward acts solely as a software facilitator for the Provider’s CFDI workflow; Awayward does not itself issue a CFDI for the Provider professional fee. Awayward (or its assignee) may issue a separate CFDI for the Platform fee where required by Mexican tax law.

M-3A. Mexican-Law Characterization of the Agency Relationship

For purposes of the Customer Terms, with respect to consultations rendered in Mexico, Awayward’s status as a limited-purpose disclosed payment agent for Providers is in the nature of a comisionista mercantil under Mexican law, including Articles 273 et seq. of the Mexican Commerce Code (Código de Comercio). The provisions of the Customer Terms describing Awayward as a limited-purpose disclosed payment agent shall, with respect to consultations rendered in Mexico, be interpreted consistently with this characterization.

M-4. Cross-Border Data Transfer Consent (LFPDPPP)

By accepting the Customer Terms, you expressly consent in writing under the LFPDPPP to the cross-border transfer of your platform and account data to the United States as described in Section 8.3. The Mexican Aviso de Privacidad applicable to your use of the Platform from Mexico is presented to you in Spanish at point of collection and is incorporated by reference into this Annex. The Aviso de Privacidad describes the LFPDPPP-required disclosures, including with respect to sensitive personal data (your health information), your derechos ARCO (access, rectification, cancellation, opposition), and the contact for the data-protection oversight authority (currently Transparency for the People / Secretariat of Anti-Corruption and Good Governance, following the 2025 LFPDPPP overhaul). The LFPDPPP treats health information as sensitive personal data and requires express written consent (which may be given electronically) for its processing.

M-5. Clinical Record (NOM-004 / NOM-024)

Your formal clinical record (expediente clínico) is maintained by the Provider on Provider-controlled systems located in Mexico, in accordance with NOM-004-SSA3-2012 (Clinical Records) and NOM-024-SSA3-2012 (Electronic Health Information Systems). The Provider is the responsable under the LFPDPPP for the clinical record; Awayward does not operate a Sistema de Información de Registro Electrónico para la Salud (SIRES) with respect to your clinical record. Requests to exercise derechos ARCO with respect to your clinical record run through the Provider directly.

M-6. Prescriptions in Mexico

Prescriptions issued by your Provider comply with Article 226 of the General Health Law and the Mexican Pharmacopeia’s prescription requirements. The legally operative prescription is transmitted by the Provider outside the Platform (Section 3.4 of the Customer Terms); the Provider may upload an informational copy to the Platform for the Customer’s convenience as provided in Section 3.4. The Platform absolutely prohibits the prescribing of controlled substances regardless of Provider credential or jurisdiction (Section 3.3 of the Customer Terms).

M-7. Forum for Clinical Disputes (CONAMED)

Any clinical malpractice or professional-conduct dispute between you and a Provider rendering services in Mexico is governed by Mexican law and is subject to the jurisdiction of CONAMED (sitting alongside ordinary Mexican civil courts). This forum is reserved exclusively for clinical disputes; commercial disputes between you and Awayward continue to be governed by Section 21 of the Customer Terms.

M-8. Refunds (Mexico-Specific Modifications)

Mexican consumer-protection law (Procuraduría Federal del Consumidor, “PROFECO”) generally does not apply to a non-Mexican-resident Customer. The refund policy in Section 4.7 of the Customer Terms applies; Mexican counsel may add provisions to address PROFECO-defensible posture as the Mexican law continues to evolve. The one-business-day response standard in Section 4.7 is read for purposes of the Mexican Service Territory by reference to business days in Mexico.

M-9. Sponsor and Insurer-Funded Use in Mexico

Where your Mexican consultation is funded in whole or in part by a Sponsor or an Insurance Partner that has contracted with Awayward, the Sponsor or Insurance Partner’s funding is applied as described in Section 4.6 of the Customer Terms. The Provider remains the sole party responsible for the clinical service; Awayward remains the disclosed payment agent for the Provider professional fee; and the Provider issues the CFDI to you as the patient. Sponsor and Insurer Partner relationships are governed by separate commercial agreements between Awayward and the Sponsor or Insurance Partner; you are not a party to those agreements.

M-10. Pediatric Care; Parental Consent; Patria Potestad

Where a consultation is requested in Mexico in respect of a Minor (Section 1.5 of the Customer Terms), use of the Platform on behalf of the Minor must comply with the Mexican rules on patria potestad and the parental-consent requirements for the provision of healthcare services to Minors. The acting Provider has sole clinical discretion as to the appropriateness of the consultation for the Minor’s age and condition. Specialty pediatric care, including credentialing of pediatricians and family physicians serving Minors in Mexico, will be addressed as part of the pediatric workstream prior to broad pediatric service availability in Mexico.