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Founding Clinical Operations Lead
Full-Time
/
Chicago, IL
Overview
Awayward is building a robust modern healthcare platform for international travelers. We are seeking a Founding Lead of Clinical Operations to architect and execute the operational infrastructure of our global care delivery network. This is a high-impact role reporting directly to the CEO, responsible for leading the patient experience, building and managing our global provider recruitment and onboarding operations, and developing relationships with insurance carriers to ensure high-quality, fast, and compliant care delivery across borders.
We encourage employees to see the world through flexible work-from-anywhere weeks, a supportive PTO culture, and necessary company travel.
Responsibilities
Build and manage a global provider network, overseeing the end-to-end recruitment, vetting, credentialing, and onboarding of high-quality international healthcare providers.
Lead the development of Awayward’s Care Navigator program, owning the end-to-end patient experience across scheduling, triage, and care coordination. Ensure high-quality, responsive support for travelers and partners, while building the operational foundation and tools that will power our future Care Navigator platform. Be comfortable wearing multiple hats including stepping in as a non-clinical care navigator to directly assist patients and partners when needed.
Collaborate with the Medical Director and Clinical Advisors to design and implement rigorous Standard Operating Procedures (SOPs), clinical protocols, and quality assurance frameworks.
Develop and implement relationships and direct-billing partnerships with leading travel insurers, enabling seamless cashless care experiences for travelers and tighter integration between Awayward’s provider network and insurer workflows.
Operationalize clinical workflows, acting as the bridge between clinical teams and product engineering to ensure the platform supports efficient, safe, and scalable care delivery.
Ensure regulatory compliance by maintaining up-to-date knowledge of international healthcare regulations, HIPAA, and data privacy standards in target regions.
Drive provider engagement and performance, establishing KPIs to monitor response times, patient satisfaction, and adherence to medical best practices.
Requirements
5+ years of experience in Clinical Operations, Provider Network Management, Provider Recruiting, or a related role within a digital health or telemedicine environment.
Proven track record of recruiting and onboarding clinicians, preferably with exposure to international or cross-border healthcare markets.
Clinical or nursing background strongly encouraged, with familiarity in healthcare delivery environments and the ability to effectively triage patient needs and coordinate care with licensed providers.
Experience developing clinical SOPs and workflows, with the ability to translate complex medical requirements into scalable operational processes.
Strong understanding of healthcare compliance, including credentialing standards, HIPAA, and telemedicine regulations.
Demonstrated ability to work autonomously in a fast-paced, remote startup environment, reporting directly to C-level leadership.
This is a full-time, in-person role based in Chicago, Illinois, and candidates are expected to work from our Chicago office.
Passion for travel and modernizing healthcare, with a deep empathy for the challenges faced by patients navigating foreign health systems.
Benefits
Time Off: Competitive and highly encouraged time off, including paid vacation and sick leave. Flexible time off is supported and managed case-by-case to ensure team members can recharge and travel.
Holidays: Paid time off for major U.S. holidays.
Equity: Strong equity ownership in an early and growing startup.
Health Coverage: Medical insurance provided, with additional benefits reviewed and expanded as the company grows.
Work From Anywhere Weeks: Dedicated work-from-anywhere weeks designed to ensure our team gets to travel and live out the mission we’re building for global travelers.
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